Welcome to betline's privacy policy. This document explains how betline collects, uses, and safeguards your personal information. By using the betline website or app, you agree to this privacy policy.
In Brief: We never sell your data, we don't hold information we don't need, and we treat your privacy with the utmost respect.
1 Introduction
Betline is an online betting platform serving users in Bangladesh. Using our services requires you to provide certain personal information. This Privacy Policy explains where that information goes, how it is used, and what rights you have.
Betline is committed to protecting your personal data. We believe transparency and trust are the foundation of any lasting relationship.
2 What data we collect
Betline collects information through three main channels:
Information provided directly by you
- Name, date of birth, and gender
- Email address & mobile number
- Mailing address & postal code
- National ID number (for KYC verification)
- Payment method details (bKash/Nagad number, etc.)
Automatically Collected Information
- IP address & browser type
- Device information (model, operating system)
- Time spent on each page during your visit
- Login time & location
- Betting history & transaction records
From cookies and tracking technologies
Betline uses cookies and similar technologies to enhance your browsing experience. Cookies are discussed in detail under Section 6.
| Data Type |
Purpose |
Retention Period |
| Identity-related |
Account Verification & KYC |
5 years after account closure |
| Contact Information |
Service Delivery & Notifications |
For as long as your account remains active |
| Financial Information |
Transaction Processing & AML |
7 years after account closure |
| Betting History |
Dispute Resolution & Analytics |
3 years |
| Technical Logs |
Security & troubleshooting |
90 days |
3 Purpose of Data Use
Betline uses your information for the following purposes:
- Account Management: To complete registration, login, and KYC verification.
- Service Delivery: To process bets, payments, and distribute winnings.
- Customer Support: To handle your questions and resolve any complaints.
- Security: To prevent fraud, deception, and unauthorized access.
- Legal Compliance: To meet AML and other legal compliance obligations.
- Improvement: To improve your platform experience and the quality of our services.
- Contact: To send you important updates and notifications (with your consent).
Marketing Communications: We only send promotional messages with your consent, and you can unsubscribe at any time.
4 Data Sharing Policy
Betline never sells your personal data. However, information may be shared in certain specific circumstances:
When Your Information May Be Shared
- Payment Processors: Minimal data is shared with payment gateways including bKash and Nagad to process deposits and withdrawals.
- Legal Authorities: Information may be disclosed to the relevant authorities when required by a court order or legal obligation.
- Technology Partner: Trusted technology providers that support site operations may access data within strictly defined limits.
- Fraud prevention: Limited information may be shared with industry organizations to help detect fraudulent activity.
Only the minimum necessary data is shared in each case, and all partners are bound by data protection agreements.
To be clear: Betline never sells or transfers your data to advertisers, data brokers, or marketing companies.
5 Data retention & security
Betline follows industry-leading standards to protect your personal information:
- Encryption: All data transmissions are encrypted with TLS/SSL. Stored data is encrypted as well.
- Access Controls: Only authorized personnel have access to specific data.
- Security Audits: Regular security testing and vulnerability assessments are conducted.
- Backups: Data is backed up regularly to prevent accidental loss.
- Two-factor authentication: 2FA is available to help keep your account secure.
In the event of a data breach, we will promptly notify the affected users and take all necessary steps to address it.
6 Cookie Policy
Cookies are small text files stored in your browser. Betline uses cookies to improve your experience.
Types of Cookies We Use
- Essential Cookies: Essential for site operation – login sessions, security tokens, and more.
- Functional Cookies: To remember your preferences – such as language settings, theme, and more.
- Analytics Cookies: To understand site usage patterns (fully anonymized).
You can manage or delete cookies through your browser settings. However, disabling essential cookies may cause certain features of the site to stop working.
7 Your Rights
As a Betline user, you have the following rights:
Right to Access
The right to know what information we hold about you and to receive a copy of it.
Right to Rectification
The right to correct inaccurate or outdated information.
Right to Deletion
The right to request deletion of your data under certain circumstances.
Right to Restrict Processing
The right to request that data processing be restricted or paused in certain circumstances.
Right to Data Portability
The right to receive your data in a portable format.
Right to Object
The right to object to the use of your data for specific purposes.
To exercise these rights support@betline.imto send us an email or reach us via live chat. We typically respond within 30 days.
8 Minor's Data
Betline is strictly for users aged 18 and above. We do not knowingly collect or process any personal information from minors.
If we become aware that personal data from a minor has been collected, we will delete it immediately and close the associated account.
9 Third-Party Links
Betline's platform may occasionally contain references to third parties. Betline is not responsible for their privacy practices — please refer to their own privacy policies.
10 Policy Changes
Betline may update this Privacy Policy from time to time. For significant changes, we will post a notice on the website or notify you via your registered email. The effective date of any change will always be displayed at the top of the page.
11 Contact
For any privacy-related questions, requests, or complaints, please get in touch with us:
- Email: support@betline.im
- Live Chat: Available directly via the website or app – 24/7
- Help Center: betline.im/help-center
The Bottom Line: Although this Privacy Policy is written in Bengali, Betline's interpretation shall be final in the event of any dispute. Both parties will first attempt to reach a resolution through mutual discussion.